Timeframe
2 Months
My Role
Research, UI Design, Visual design, Prototyping,
Tools
Figma, Figjam, Adobe Illustrator
Problem Statement
The Core Challenge
The existing iBoard admin console presented data in silos users couldn't quickly create entities, view cross-functional reports, or understand device distribution across platforms without navigating multiple screens.
The Impact
Admins spent 40% more time on routine tasks due to poor information architecture and lack of quick actions.
Scattered
User Management
Creating users, managing committees, and handling privileges required navigating through 5+ different screens.
Device
Visibility Gap
No consolidated view of device distribution across iOS, Android, and Windows platforms for authorization decisions.
Audit Trail
Complexity
Tracking admin actions and email history was buried in reports, making compliance audits time-consuming.
UX Audit
Evaluating the Existing Experience
A comprehensive heuristic evaluation revealed critical usability issues across five key areas.
Critical Issues
Dashboard Information Architecture
Major Issues
Navigation & Sidebar Structure
Minor Issues
Quick Actions Accessibility
Methodology
Design Process
A structured approach combining research-driven insights with iterative design to create meaningful solutions.
Results & Impact
Measurable Success
The redesign delivered tangible improvements across key performance indicators.
40%
Faster Task Completion
Average time to complete user management tasks reduced significantly.
4.6/5
User Satisfaction
Post-launch survey showed significant improvement in admin satisfaction.